Wednesday, June 22, 2016

Bank of Montreal must be joking

The Office of the Corporate Secretary 
BMO Financial Group 
1 First Canadian Place, 21st Floor 
Toronto, Ontario M5X 1A1 

Dear President William Downe,

I just received a Bank of Monteal Mastercard statement. Can you please tell me if this is a joke?

The statement contained one line item posted on June 15:

Inactivity fee............................................Reference no. 000001742531....................10.00

If it is a joke, someone has a sick sense of humour. Why would I pay $10.00 because I am NOT using my Mastercard? That is the silliest thing I have ever heard. I'm sure you will agree.

Seems to me that BMO made 1.2 billion dollars last year. Don't you think that's enough money? Is it really necessary to squeeze $10.00 out of every consumer who isn't using their credit card?

Well I've made a tough decision. It took me about, oh, 1.2 seconds. I actually called your office but I was going to have to wait 5 to 10 minutes to speak to someone. Waiting on hold just seemed so, you know, unfriendly.

In any event, I can take a hint. BMO doesn't really care about my business. So you can go ahead and cancel my card. I won't be needing it anymore.

Patricia Maloney

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